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2008-12-15 11:31:52

Diplomatic protocol training for the employees of the Lower Silesian voivodeship

On December 12th 2008, the employees of the Marshal’s Office of Lower Silesian Voivodeship participated in diplomatic protocol training organized within ‘P4G – Partnership for Good’ project.

List of the issues discussed during the training:

1. Savoir vivre:

  • Greeting strangers;
  • Precedence in entering and leaving a room;
  • Entering public places, handshake and kissing hands
  • Ways of addressing people in the conversation;
  • The art of conversation (welcome and unwelcome subjects, diplomatic answers to confusing/ too personal questions, appropriate and inappropriate humour);
  • Handing and receiving gifts and flowers (receiving a gift when we are unprepared for it);
  • Addressing people by name;
  • How to address the boss on the meeting, when you address him by name on a daily basis;
  • How to react to faux pas;


2. Meetings:

  • Business meetings - order of greeting, introducing people, introduction in the event of substitution for the boss
  • Inviting to business table, keeping a conversation going between boss and subordinate + list of neutral subjects for conversation
  • Exchange of business cards - when, who to whom, is it appropriate to give a Polish business card to foreign partner
  • Working meetings - foreign delegation - visiting cards on the table, seating the delegation members and the interpreters, arranging consulting breaks, etc.
  • Eating in the restaurant - special guests, introduction and taking places, role of a host and role of a guest, table manners (napkins, cutlery), raising glasses, establishing menu according to Polish cuisine or the cuisine of the country where the delegation came from, when to serve alcohol or what to do when we cannot make toast, etc., seating the guests by the table (including the interpreter, technical assistance, the driver), wines and choice of wines depending on the food, original dishes;
  • Leaving, parting
  • Invitations - types, ways of handing, receiving, accepting and request (oral and in writing)
  • Gestures and mimics during the meetings;
  • Comparing flags and pennants


3. Public relations

  • types of clothes, how to dress according to the occasion, tips concerning dress code in the invitations, etc.


4. Office etiquette

  • everyday politeness, avoiding conflicts


5. E-mail correspondence

6. The most popular mistakes made in each of the previous categories.

 
The training was conducted by dr Barbara Rogowska from University of Wrocław.